Advanced Services
Shoden’s Advanced Services business unit was established to assist clients in maximizing storage and server resource utilization, and obtain maximum value from their investments.
Shoden’s Advanced Services focuses and specialises in providing additional services in it’s core business being data storage and server hardware and software products. These services will help you identify potential risks, plan the right storage architecture, optimize your server and storage performance, and manage these environments providing a comprehensive and cost effective solution for the day to day management of these environments.
Shoden consultants will offer expertise and proven methodologies to help organizations assess and improve their server and storage infrastructure and operational efficiencies and uplift IT operations with regards to people, processes and technology.
Organisations are finding that their environments are getting more and more complex, thereby by making it more difficult to manage and support and making it difficult to adapt to changing business conditions. The aim is to simplify and optimise their computing environments in order to:
- Reduce costs
- Achieve business innovation initiatives
- Improve service levels
- Deploy new applications and technologies quickly and cost-effectively
- Address compliance regulations
- Manage business growth
Shoden offers access to skills, resources and experience that would not otherwise be available to many organisations because of the financial outlay that would be involved in building, and retaining, these specialised proficiencies inhouse. Shoden can provide the skills, areas of expertise, processes, tools and methodologies needed to help optimize the management of your server and storage environments thus improving the IT operations.
Shoden has built a comprehensive support infrastructure based on providing the highest levels of support and commitment to all our customers. We employ a highly skilled professional team with a wealth of knowledge and experience, based on more than 750 collective years of experience in the service, support and marketing of high-end Data Center class solutions.
The Shoden Advanced Services can help you assess, deploy, implement, integrate, manage, and optimize server and storage infrastructure solutions that meet your needs and are flexible in line with your business growth or changing requirements.
Advanced Services consist of two major areas and are detailed below :
- Selective Sourcing Services
Managed Services, Outsourcing, Business Process Outsourcing etc., to the uninitiated, are simply variations on a theme, labelled according to the current fashion for service delivery. Over the past couple of years, sourcing strategies have matured from single service provider to selective sourcing or multisourcing where organisations seek to gain further competitive advantage through employing ‘best-of-breed’ service providers. The Selective Sourcing Service model is one of selective outsourcing, where a preferred partner manages certain applications and services driven by the customer's desire to mitigate risk and realise increased reward.
Shoden’s Selective Sourcing Services focuses and specialises in it’s core business by providing the following services :
- Server (System) Administration
- Storage Administration
The scope of this service is tailored to meet the customer’s particular requirements. This may be the complete service provision of the customer’s server and storage environments or may be additions to a customer’s existing server or storage team to deliver management/operation activities. These services are provided onsite at the client.
The initial duration of the service typically ranges from a one- to - three year engagement period and can be contracted for longer periods, as required.
Shoden’s Specialised Services complement your server and storage hardware and software purchases and help you get the utmost value from your IT investment.
These fixed-price, short-term engagements address specific requirements, providing timely, cost-effective assistance with infrastructure architecture and design, implementations, assessments, analyses, and server and data storage operations upliftment.
Shoden’s service offering is designed to help customers better implement and manage their complex environments by developing, enhancing and deploying the IT infrastructure and critical processes required to effectively manage and operate their environments. Shoden will provide the skills, areas of expertise, processes, tools and methodologies needed to help optimize the infrastructure and management of your server and storage environments thus improving the efficiency of the operation in terms of reliability, availability, serviceability and performance.
Shoden’s Selective Sourcing Services focuses and specialises in it’s core business by providing services such as :
- Consultancy
- Architectural design
- Assessments
- Optimisations
- Intelligent Tiered Storage solutions
- Product deployment
- IT strategic planning.
- Difficulties in managing the server or storage environment effectively.
- Resourcing issues or expertise gaps in the customer’s server or storage teams, headcount constraints
- Needing help to support changes in the business, help meeting regulatory requirements
- Helping customers realize the business benefits from their server or storage infrastructure.
- Helping customers meet SLA’s or SLO’s.
Where Can I Go for Help and Information?
- Manager : Advanced Services Stephanie Walker
- Sales Manager Neil Ebedes
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